Order support
Questions about an existing order, payment status, fulfillment, or order updates.
Contact
How can we help?
Contact Shop Imperial NYC for order support, payment help, delivery questions, product inquiries, rewards, and account assistance.
Imperial dispatch
E 34th St, New York, NY · Dispatch only
Payment help
Help with the verified payment instructions and reference shown on your order.
Delivery questions
Help with delivery availability, shipping details, and order timing.
Rewards and account
Questions about Imperial Rewards, customer accounts, and order history.